Description

Responsibilities

• Implement, configure, and maintain business systems such as CRM platforms (Salesforce, HubSpot, etc.), project management tools (primarily Monday.com, as well as Asana, Jira), and other business applications
• Design and develop integrations between various business systems to create efficient workflows and eliminate manual processes
• Document business processes and system configurations to support training and knowledge transfer
• Analyze current business processes and recommend improvements to increase efficiency and productivity
• Collaborate with stakeholders across departments to gather requirements and ensure solutions meet business needs
• Manage system upgrades, migrations, and new implementations
• Develop and run reports and dashboards to provide meaningful insights to leadership
• Provide technical support and troubleshooting for business systems
• Stay current with emerging technologies and best practices in business process automation

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, Business Systems, or related field
• 3+ years of experience implementing and integrating business systems
• Proficient with at least one major CRM platform (Salesforce, HubSpot, Microsoft Dynamics, etc.)
• Demonstrated experience configuring and administering Monday.com
• Experience with other project management tools and methodologies
• Knowledge of API integration methods and data mapping concepts
• Strong SQL skills and database knowledge
• Experience with workflow automation tools (Zapier, Power Automate, etc.)
• Excellent analytical and problem-solving skills
• Strong communication and collaboration abilities

Preferred

• Monday.com certification or advanced-level experience building custom workflows and integrations
• Certifications in relevant platforms (Salesforce Administrator, HubSpot, etc.)
• Experience with ERP systems and/or financial software
• Knowledge of business process modeling techniques
• Familiarity with agile methodologies
• Experience with ETL tools and data migration
• Basic programming/scripting knowledge (JavaScript, Python, etc.)
• Change management experience
  
   

Office Time: Monday-Friday; 8 hours a day

Location: Banani, Dhaka

Probation period: 6 months

Why us:

- Salary deposited directly into your bank account within the first week of every month.

- Company-wide observation of Bangladeshi and Canadian government holidays.

- Year-end 1-week long break marking Christmas and New Year.

- Bi-annual festival bonuses, after one year of completion. 

- Annual salary reviews based on your performance.

- Paid casual and sick leaves. (Eligibility condition applies)

- Inclusive, smart, and friendly office culture.