Description

Overview:
We’re looking for a dynamic and detail-driven Customer Success Lead to join our creative agency team. This role bridges strategy, creativity, and client service, ideal for someone who thrives in managing multi-channel campaigns, building lasting client relationships, and ensuring top-tier delivery across every touchpoint. You’ll collaborate closely with creative, planning, and production teams to bring campaigns to life and keep clients delighted from concept to completion.

Key Responsibilities:

• Act as a strategic partner and serve as the primary liaison between clients and the project management team, ensuring clarity in communication, project goals, and creative direction.
•  Lead and facilitate strategic client discussions, status meetings, and brainstorming sessions (day or night shifts when required) to align on strategy, deliverables, and timelines.
• Take detailed briefs from clients and transform them into actionable plans for creative, planning, and production teams.
• Drive the successful execution of multi-channel campaigns, from newsletters and websites to photoshoots and email initiatives.
• Proactively manage client expectations and communication, ensuring timely updates and accurate reflection of feedback.
• Collaborate with the internal project management team to develop and optimize campaigns that drive engagement and conversions.
• Review creative outputs, ensuring alignment with client expectations, brand standards, and compliance requirements.
• Track campaign performance, analyze results, and identify insights for improvement and growth.
• Prepare weekly/monthly project reports and ensure deadlines are consistently met.
• Collaborate in the development of compelling campaign collateral (photo and video shoots, design outputs, print materials, and digital assets).
• Build strong, long-term relationships with clients through proactive communication, reliability, and creative problem-solving.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field (BBA preferred).
• 2–3 years of experience in client servicing, marketing project management, or account management within a creative or digital agency.
• Exceptional communication and presentation skills, with fluency in spoken and written English.
• Proven ability to juggle multiple projects in a fast-paced, deadline-driven environment.
• Willingness to work remotely from 5 pm to 2 am, with flexibility for daytime calls and weekly in-office collaboration.
• Familiarity with CRM platforms, marketing automation, and analytics tools
• Strong understanding of consumer behavior, creative strategy, and integrated campaign execution.
• Proficiency in Google Suite and other tools.

Why us:

- Fully sponsored thrice-a-week lunches.

- Bi-annual festival bonuses as per local regulation.

-Be part of a fast-growing international marketing agency serving North American clients.

-Competitive compensation packages tied to performance KPIs, with more employee perks in development.

-Work in a high-performance, fun, and politics-free environment.

-Collaborate closely with leadership and cross-functional teams.

-Gain exposure to global marketing standards and best practices.

-Grow your career in an organization that values ownership, ideas, and continuous learning.

-Make a visible impact as we scale and strengthen our presence in Bangladesh.