Description

Role Responsibilities
-Own and operate the company’s internal administrative operating system, including SOPs, workflows, playbooks, and governance standards
-Design, document, and continuously improve company-wide administrative processes with strong adoption and compliance
-Serve as the single source of truth for company files, documentation, and knowledge management systems
-Own and maintain the company wiki/knowledge base, ensuring content is structured, searchable, current, and consistently governed
-Design and operate company-wide user access governance, including joiner/mover/leaver workflows, access reviews, and least-privilege standards
-Create and manage Google Workspace governance, including onboarding/offboarding workflows, shared drive ownership, and license audits
-Administer and govern the company’s tech stack inventory, ownership, renewals, and access continuity
-Ensure administrative data backup practices and continuity coverage across critical systems
-Own and maintain the corporate data room, keeping legal, insurance, and corporate records audit-ready
-Coordinate corporate insurance administration and benefits processes for Canada/North America employees
-Administer Canada employee documentation, including contracts, amendments, secure recordkeeping, and performance review logistics
-Maintain org charts and internal directories to support leadership visibility and access governance
-Research and track relevant grants and government programs, coordinating documentation and submissions with internal owners
-Partner cross-functionally with leadership, legal, finance, IT, and external advisors to keep operations tight and scalable

Requirements
-5+ years of experience in Administration, Business Operations, or a process-heavy operations role

-Proven experience building and owning SOPs, workflows, playbooks, and governance systems

-Hands-on experience administering or governing Google Workspace

-Strong experience managing confidential corporate and employee documentation

-Excellent written communication skills with strong attention to structure, clarity, and detail

-Highly organized, systems-minded, and comfortable creating order from ambiguity

-Ability to work independently with strong ownership, follow-through, and accountability

-Access to a reliable desktop or laptop computer