Description

Responsibilities

IT Governance & Compliance

• Design and implement comprehensive IT governance frameworks across the organization
• Develop and implement organization-wide IT governance frameworks and standards.
• Establish and enforce policies for roles, permissions, and access controls
• Develop and maintain password management protocols and security standards
• Create, maintain, and enforce policies related to:
• Roles & permissions
• Access control
• Password & authentication standards
• Acceptable use, device policies, and system rules
• Create documentation and standard operating procedures for IT operations
• Establish structured documentation, SOPs, and process guidelines.
• Ensure compliance with relevant industry standards and regulations
• Partner with HR, Operations, and Finance to enforce governance across departments.

Cybersecurity & Infrastructure

• Build and maintain robust cybersecurity infrastructure to protect company and client data
• Implement security monitoring, threat detection, and incident response protocols
• Conduct regular security assessments and vulnerability testing
• Manage security tools, firewalls, endpoint protection, and backup systems
• Lead security awareness training and cultivate a security-first culture

Asset & Technology Management

• Develop and execute a comprehensive asset management plan for hardware, software, and licenses
• Maintain accurate inventory of all IT assets across the organization
• Conduct full audit of current tech stack to identify gaps, redundancies, and optimization opportunities
• Manage vendor relationships and technology procurement processes
• Optimize IT spending and recommend cost-effective solution.

Team Leadership

• Lead, mentor, and develop a team of 3-5 IT professionals
• Set clear priorities, delegate effectively, and ensure accountability
• Foster collaboration between IT and other departments
• Collaborate with all departments to support operational efficiency, system stability, and secure workflows.
• Build team capabilities through training and professional development

Requirements:

Required:

• 5+ years of experience in IT operations, security, or infrastructure roles
• 2+ years of people management experience leading technical teams
• Strong understanding of IT governance frameworks and best practices
• Proven experience implementing cybersecurity protocols and managing security infrastructure
• Experience with asset management systems and IT inventory management
• Solid knowledge of identity and access management (IAM) principles
• Excellent communication skills with ability to translate technical concepts for non-technical stakeholders
• Project management abilities with track record of implementing systems and processes

Preferred:

• Experience in offshoring, BPO, or distributed team environments
• Relevant certifications (CISSP, CISM, CompTIA Security+, ITIL, etc.)
• Experience with SaaS platforms and cloud security (Google Workspace, Microsoft 365, AWS, etc.)
• Background in conducting technology audits or assessments
• Experience with compliance frameworks (SOC 2, ISO 27001, GDPR, etc.)
• Familiarity with marketing/sales technology stacks

Why us:

- Salary deposited directly into your bank account on the first working day of the month.

- Fully sponsored thrice-a-week lunches.

- Free Panda Pro subscription from Foodpanda for all employees.

- Bi-annual festival bonuses as per local regulation.

- Annual salary reviews based on your performance.

- Paid casual and sick leaves. (Eligibility condition applies)

- Inclusive, smart, and friendly office culture.