Description

Role Purpose

The IT & Security Operations Specialist will be the hands-on operator responsible for keeping Get Levrg’s day-to-day IT environment secure, stable, organized, and easy for the team to use. This role exists to strengthen the practical execution layer of IT and cybersecurity: access control, user support, device and asset management, SaaS administration, password and MFA hygiene, security monitoring, documentation, vendor coordination, and issue resolution.

This is not a senior governance-only or management-heavy role. The right candidate should be highly technical, curious, resourceful, and willing to get hands-on every day — troubleshooting user issues, cleaning up systems, documenting processes, following through on access requests, and escalating risks before they become operational problems.
 

Why This Role Matters at Get Levrg

Get Levrg operates with distributed teams, client-facing delivery workflows, multiple SaaS platforms, and sensitive internal and customer data. Reliable IT operations and strong security hygiene directly affect productivity, customer trust, risk management, and operational discipline.

This role will help ensure that employees have the right tools and access to do their work, that company systems are properly controlled, and that IT issues are solved quickly without creating unnecessary complexity. The IT & Security Operations Specialist will help build a more organized, secure, and accountable technology environment as the company scales.
 

Key Responsibilities

1. Own Hands-On IT Operations & User Support

• Provide hands-on IT support for employees across common hardware, software, SaaS, access, connectivity, device, and account issues.
• Troubleshoot day-to-day technical problems and resolve them quickly while documenting root causes and repeat issues.
• Support employee onboarding, role changes, and offboarding by setting up, modifying, or removing access across company tools.
• Maintain reliable IT request intake, tracking, prioritization, and closure discipline.
• Coordinate with vendors or external support providers when issues require escalation.
• Identify opportunities to simplify recurring support tasks through SOPs, templates, automation, or user training.

2. Maintain Access Control, IAM & Security Hygiene

• Administer roles, permissions, groups, user accounts, MFA settings, and access controls across core systems.
• Maintain password management standards and authentication practices across the organization.
• Perform periodic access reviews to ensure users have the right level of access based on their role and employment status.
• Support HR, Operations, and Finance in enforcing access changes tied to new hires, transfers, exits, and vendor relationships.
• Flag risky permissions, stale accounts, shared credentials, weak authentication practices, or unmanaged tools.
• Help maintain practical policies for acceptable use, device security, system access, password standards, and data handling.

3. Support Cybersecurity Monitoring, Protection & Incident Response

• Monitor and maintain day-to-day cybersecurity controls such as endpoint protection, device security, firewall rules, backups, and security alerts where applicable.
• Support basic threat detection, suspicious activity review, phishing response, and incident escalation processes.
• Conduct routine security checks and coordinate vulnerability remediation with internal stakeholders or vendors.
• Assist with backup verification, recovery readiness, and security tool administration.
• Document incidents, actions taken, lessons learned, and follow-up steps.
• Promote a security-first culture through practical guidance, reminders, training, and employee support.

4. Manage IT Assets, Devices, Software & Licenses

• Maintain a current inventory of company laptops, devices, software, licenses, subscriptions, user assignments, and ownership details.
• Track device lifecycle, repairs, replacements, returns, and secure disposal where required.
• Support procurement, vendor coordination, license renewals, and technology purchasing processes.
• Identify unused licenses, redundant tools, unnecessary spend, or opportunities to consolidate systems.
• Partner with Finance and Operations to maintain visibility into technology costs, vendor commitments, and renewal dates.
• Help ensure company devices and tools are configured according to required security and usage standards.

5. Administer SaaS Platforms, Cloud Tools & Business Systems

• Support administration of business-critical SaaS platforms such as Google Workspace, Slack or Google Chat, project management systems, password managers, device tools, and other operating platforms.
• Assist with system configuration, user management, groups, shared drives, permissions, integrations, and basic workflow setup.
• Work with department leaders to understand system needs and support practical improvements to workflows, access, and reporting.
• Document system ownership, admin rights, usage rules, and escalation paths for key tools.
• Help evaluate new tools or system changes from an IT, access, cost, and security perspective.

6. Build Practical Documentation, SOPs & Employee Guidance

• Create and maintain clear IT SOPs, checklists, troubleshooting guides, access request processes, and system documentation.
• Ensure documentation is simple enough for employees and managers to follow without unnecessary technical complexity.
• Maintain records of key IT processes, recurring issues, security checks, vendor contacts, and tool administration procedures.
• Train or guide employees on basic IT and security practices, including MFA, password managers, phishing awareness, device care, and acceptable system use.
• Keep IT documentation current as systems, roles, vendors, and policies change.

Required Qualifications

• 3+ years of experience in IT operations, IT support, systems administration, cybersecurity support, infrastructure support, or a similar hands-on technical role.
• Strong technical troubleshooting skills across devices, SaaS tools, accounts, access, networking basics, and common workplace technology issues.
• Working understanding of identity and access management, MFA, password management, role-based permissions, and user lifecycle processes.
• Hands-on experience administering tools such as Google Workspace, Microsoft 365, password managers, endpoint protection tools, CRM/project management platforms, or similar SaaS systems.
• Basic understanding of cybersecurity controls, phishing risks, endpoint security, backups, incident escalation, and secure user behavior.
• Experience maintaining IT asset inventories, license records, vendor details, and software usage information.
• Ability to create clear SOPs, checklists, documentation, and user-friendly technical guidance.
• Strong communication skills with the ability to explain technical issues to non-technical stakeholders.
• High ownership, follow-through, attention to detail, and comfort working independently in a fast-moving environment.
• A practical, hands-on mindset with willingness to resolve tickets, clean up systems, audit access, document gaps, and improve day-to-day operations.

Preferred Experience

• Experience in offshoring, BPO, agency, distributed team, or fast-growing service delivery environments.
• Relevant certifications such as CompTIA A+, Network+, Security+, Google Workspace Administrator, Microsoft 365 Fundamentals, ITIL Foundation, or equivalent practical training.
• Experience with cloud or SaaS security across Google Workspace, Microsoft 365, AWS, or similar platforms.
• Exposure to compliance or security frameworks such as SOC 2, ISO 27001, GDPR, or similar standards.
• Experience supporting audits, access reviews, security assessments, or technology stack reviews.
• Familiarity with marketing, sales, CRM, or service delivery technology stacks.
• Experience using ticketing, ITSM, asset management, MDM, EDR, backup, or remote support tools.

Core Competencies

• Hands-on technical execution: Comfortable solving real IT issues directly rather than only coordinating or advising.
• Security-first judgment: Understands access, authentication, device, and data risks and acts before issues become serious.
• Operational discipline: Maintains clean documentation, inventories, checklists, tickets, and follow-up routines.
• Resourcefulness: Can research, troubleshoot, test, and solve unfamiliar problems independently.
• Service mindset: Supports employees patiently while maintaining standards and accountability.
• Detail orientation: Catches small gaps in permissions, assets, licenses, configurations, and process compliance.
• Clear communication: Explains technical issues in simple business language and escalates risks clearly.
• Process improvement mindset: Turns repeated issues into SOPs, training, templates, or better workflows.
• Vendor and cost awareness: Understands that IT decisions affect budget, productivity, security, and operational reliability.
• Calm under pressure: Responds methodically during outages, access issues, security concerns, or urgent support needs.

Why us:

- Fully sponsored thrice-a-week lunches.

- Bi-annual festival bonuses as per local regulation.

- Menstrual leaves for female employees. (Conditions apply)

- Year-end 1 week-long holiday marking Christmas and New Year's.

-Be part of a fast-growing international marketing agency serving North American clients.

-Competitive compensation packages tied to performance KPIs, with more employee perks in development.

-Work in a high-performance, fun, and politics-free environment.

-Collaborate closely with leadership and cross-functional teams.

-Gain exposure to global marketing standards and best practices.

-Grow your career in an organization that values ownership, ideas, and continuous learning.

-Make a visible impact as we scale and strengthen our presence in Bangladesh.