Description

Core Responsibilities

•  Own a portfolio of high-value accounts end-to-end. Set the strategic direction for each engagement, not just the day-to-day tasks. Know when a client relationship is at risk before anyone tells you.

•  Lead client conversations with authority. Provide structured updates, flag risks early with a proposed path forward, and document decisions in a way that holds both sides accountable.

•  Use Slack, Microsoft Teams, and Google Chat for daily coordination. Be the person internal teams turn to for clear direction, not the person chasing them for updates.

•  Design and lead onboarding for new accounts. Build the workflow, set expectations upfront, and establish communication rhythms that reduce friction for the next 12 months.

•  Turn client goals into precise internal briefs. Capture objectives, audience, platform, tone, and success metrics in a format the team can execute on without follow-up questions.

•  Own reporting across your portfolio. Track KPIs, spot trends before they become problems, and bring recommendations to clients instead of waiting to be asked.

•  Lead QBRs. Prepare the narrative, present the data, and come with a growth plan, not just a recap.

•  Handle escalations before they reach leadership. Be able to conduct RCAs and own the root cause conversation with the client and drive resolution with a clear timeline.

•  Spot expansion opportunities across accounts and work with the AM team to act on them. Reduce churn risk through consistent account health monitoring.

•  Mentor junior and mid-level CSMs through real work, not just feedback. Review their briefs, sit in on their client calls, and help them develop judgment, not just process.

•  Own SOP development for the CSM function. Identify gaps in how the team operates and build the documentation to fix them.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 8 or more years of experience in client success, account management, or marketing project management at a digital or creative agency.
• Proven track record managing a portfolio of complex, high-value accounts across multiple service verticals simultaneously.
• Deep working knowledge across Get Levrg's service verticals — enough to advise, brief, evaluate output, and challenge the team when the work falls short.
• Exceptional written and spoken English. You'll be leading client calls, running QBRs, and writing briefs that the team executes without follow-up questions.
• Strong analytical instincts. You read performance data across channels and turn it into a clear narrative with a recommendation attached.
• Daily hands-on experience with project management tools like Monday.com, ClickUp, Asana, or Notion.
• Solid experience with CRM and marketing automation platforms like HubSpot or Klaviyo — enough to advise clients credibly and catch bad recommendations.
• Demonstrable experience building or improving internal SOPs, onboarding workflows, or team standards.
• Experience developing and mentoring other CSMs or account managers.
• Proficiency across project management, communication, and AI tools — Monday.com, ClickUp, Asana, Notion, Gemini, Claude, or similar.
• Willingness to work 5 PM to 2 AM remotely, with flexibility for daytime calls and weekly in-office collaboration.

Preferred

• Experience in a lead or principal-level CSM role at a fractional, retainer-based, or multi-service agency.
• Background in B2B, SaaS, e-commerce, or D2C brands.
• Familiarity with LinkedIn outbound, cold email strategy, or sales enablement workflows.
• Experience with UGC strategy or creator coordination.

Why us:

- Fully sponsored thrice-a-week lunches.

- Bi-annual festival bonuses as per local regulation.

- Menstrual leaves for female employees. (Conditions apply)

-Be part of a fast-growing international marketing agency serving North American clients.

-Competitive compensation packages tied to performance KPIs, with more employee perks in development.

-Work in a high-performance, fun, and politics-free environment.

-Collaborate closely with leadership and cross-functional teams.

-Gain exposure to global marketing standards and best practices.

-Grow your career in an organization that values ownership, ideas, and continuous learning.

-Make a visible impact as we scale and strengthen our presence in Bangladesh.