Description

Overview
We're looking for a Senior CSM who owns client relationships end-to-end and keeps every engagement running with clarity and momentum. You won't be executing campaigns, but you need to think like someone who could.

Your job is to understand what each client is trying to achieve, turn that into clear direction for our internal teams, track what's working, and grow each account over time. Clients trust you as their strategic partner. Internal teams rely on you to keep them aligned and accountable.


Responsibilities 

• Lead critical client conversations, provide regular updates, flag delays early, and document key decisions. Ensure communication is clear, proactive, and self-explanatory.
• Use Slack, Microsoft Teams, and Google Chat for daily coordination. Maintain consistent client updates and ensure internal teams have clear direction at all times.
• Own end-to-end onboarding, set workflows and expectations, and build strong client relationships through proactive and transparent communication.
• Translate client goals into structured briefs with clear objectives, audience, platform, tone, and success metrics. Manage timelines, flag risks, and ensure smooth delivery.
• Own weekly/monthly reporting, track KPIs, identify trends, and provide proactive recommendations. Support quarterly reviews with clear insights and growth plans.
• Act as the primary point of contact for issues, handle escalations professionally, maintain client trust, and drive root-cause resolution.
• Identify growth opportunities, address service gaps, and monitor account health to proactively reduce churn and drive expansion.
• Guide junior team members on communication, briefing, and account management. Contribute to building and improving internal SOPs.
   

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 5 to 7 years of experience in client success, account management, or marketing project management at a digital or creative agency.
• Strong working knowledge across Get Levrg's service verticals, enough to strategize, brief, and evaluate output across content, social, email, web, and analytics.
• Exceptional written and spoken English. You'll be on client calls, supporting QBRs, and writing briefs regularly.
• Comfortable reading performance data across channels and turning it into a clear, actionable narrative.
• Daily hands-on experience with project management tools like Monday.com, ClickUp, Asana, or Notion.
• Experience with CRM and marketing automation platforms like HubSpot or Klaviyo.
• Proven ability to manage multiple accounts at once under deadline pressure.
• Experience writing briefs and coordinating cross-functional delivery teams.
• Willingness to work 5 PM to 2 AM remotely, with flexibility for daytime calls and weekly in-office collaboration.\
• Proficiency across project management , communication, and AI tools — Monday.com, ClickUp, Asana, Notion, Gemini, Claude, or similar. 

Preferred

• Experience with B2B, SaaS, e-commerce, or D2C brands.
• Background in LinkedIn outbound or cold email strategy.
• Experience with UGC strategy or creator coordination.

Why us:

- Fully sponsored thrice-a-week lunches.

- Bi-annual festival bonuses as per local regulation.

- Menstrual leaves for female employees. (Conditions apply)

- Year-end 1 week-long holiday marking Christmas and New Year's.

-Be part of a fast-growing international marketing agency serving North American clients.

-Competitive compensation packages tied to performance KPIs, with more employee perks in development.

-Work in a high-performance, fun, and politics-free environment.

-Collaborate closely with leadership and cross-functional teams.

-Gain exposure to global marketing standards and best practices.

-Grow your career in an organization that values ownership, ideas, and continuous learning.

-Make a visible impact as we scale and strengthen our presence in Bangladesh.